Earthberry Industries Pvt. Ltd.

At Earthberry Industries Pvt. Ltd., we are committed to delivering premium-quality luxury metal furniture safely and efficiently to our customers across India and worldwide.

1. Order Processing Time

All orders are carefully processed to ensure the highest quality standards:

• Ready Products: Dispatched within 3–7 business days

• Made-to-Order / Custom Products: Require 10–30 business days depending on design complexity

• Bulk or project orders may require additional production time, which will be communicated in advance

2. Shipping Timeline

• Domestic Shipping (India): 7–15 business days after dispatch

• International Shipping: 15–30 business days depending on destination and customs clearance

Delivery timelines are estimates and may vary due to external factors.

3. Shipping Charges

• Shipping charges are calculated based on:

  • Product size and weight

  • Delivery location

  • Order volume

• Final shipping cost will be:

  • Displayed at checkout, or

  • Shared during order confirmation (for custom or bulk orders)

4. Packaging & Handling

All products are securely packaged using high-quality materials to prevent damage during transit.
Special care is taken for fragile items such as mirrors, glass components, and decorative pieces.

5. International Shipping & Customs

• International orders may be subject to custom duties, taxes, or import charges

• These charges are the responsibility of the customer

• Earthberry Industries Pvt. Ltd. is not responsible for delays caused by customs authorities

6. Tracking Information

Once your order is shipped, you will receive tracking details via email or WhatsApp to monitor your shipment status.

7. Delays in Delivery

While we strive for timely delivery, delays may occur due to:

• Logistics or courier issues

• Weather conditions

• Public holidays

• Customs clearance (for international orders)

We appreciate your patience in such situations.

8. Damaged or Lost Shipments

• If your order arrives damaged, please notify us within 48 hours of delivery

• Share clear photos/videos of the product and packaging

• We will assess and arrange a replacement or solution

9. Failed Delivery Attempts

If delivery fails due to incorrect address or unavailability:

• Re-delivery charges may apply

• Customers are responsible for providing accurate shipping details